Serious upgrades on a foolish day!!

Here’s an upgrade (Version 1.3.3) for SupportEzzy Ticket System for WordPress with following Brand New Features and enhancements: Fixed timezone issue Fixed security issue in create ticket form Fixed security issue in add/update comment forms Fixed redirection after adding email routes Added client and agent name on ticket list pages Enhanced search function to search...
Apr 01, 2015 Updates

Here’s an upgrade (Version 1.3.3) for SupportEzzy Ticket System for WordPress with following Brand New Features and enhancements:

  • Fixed timezone issue
  • Fixed security issue in create ticket form
  • Fixed security issue in add/update comment forms
  • Fixed redirection after adding email routes
  • Added client and agent name on ticket list pages
  • Enhanced search function to search tickets and comments based on ticket ID, usernames, emails, names, keywords etc
  • Added redirect query string for custom login and registeration page.
  • Added an option to specify edit profile url under app settings
  • Added an option to enable email notifications for new user registration with link to view tickets created by new user
  • Added functions to sync Woocommerce product names with SupportEzzy products
  • Fixed WYSIWYG clickable area to start typing
  • Increased WYSIWYG font size to 14px for better readibility and editing
  • Added an option to totally disable public tickets
  • Separated options to hide or show departments and products, now you can choose to disable either of these based on your preferences
  • Added department name in single ticket page right sidebar
  • Added max-height and scroll to employees and products lists for admin and agents to avoid a long list in left sidebar
  • Changed choose file input to a button for localization support
  • Enabled multiple attachments per ticket and comments
  • Enabled inline image attachment support for ticket and comments
  • Optimised attachments UI and integrated lightbox for images for quick view
  • Enabled loading icon on create ticket screen
  • Added custom navigation menus for visitors, clients and agents
  • Fixed avatars to get WordPress avatars
  • Added a link to find purchase code when envato product is selected
  • Enabled auto close tickets after specified number of days with an option to send custom email message to client
  • Addded custom email messages for clients for auto close emails
  • Added an option to specify maximum respond time for the tickets
  • Added email notifications for agents to repond to unattended tickets
  • Added email notifications for agents to alert about the unattended tickets
  • Added an opiton for admin to choose if clients or agents can close/re-open their tickets (Admin can always do this)
  • Added a function to save verification status for envato purchase codes so users don’t have to verify same products again
  • Added an option for admin to enable or disable ticket transfer functionality for agents.
  • Added an to transfer ticket to specific agent in a department and product.
  • Added ticket priority module with response time for each level
  • Added an option for admin to enable or disable ticket priority module
  • Added ticket comment ratings submitted by clients, overall ticket ratings will be calculated based on comment ratings
  • Added an option for admin to enable or disable ticket ratings module
  • Added custom fields for new ticket form
  • Added module for admins and agents to create tickets on client’s behalf
  • Added an option to specify fallback support staff to assign tickets if no user found in assigned departments or products
  • Added a shortcode to display FAQs on frontend, users can also link to faq categories as its a post type and will act like normal posts
  • Fixed close checkbox on submit comment, if unchecked, ticket won’t be closed and vice versa
  • Added an option for admin to choose if agents can also reply to tickets via emails, website must be visited by anyone for PHP IMAP to process emails

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