WP SupportEzzy

This addon is an elegant support tickets system and faqs portal for WordPress built with VueJs.

This is an add-on for our FREE CSSJockey Add-ons WordPress plugin.

Overview

SupportEzzy Add-on is an elegant support tickets system and faqs portal for WordPress. This is a stand-alone VueJs app which runs on a single WordPress page of your website. This app does not interfere with your existing WordPress theme and plugins and will work with any kind of WordPress website.

You can use the App as a part of your existing website or create a new WordPress installation and run this app on a homepage for dedicated support portal.

Features

Latest Technology:
This app is built with VueJs 2.0 and uses WordPress REST API custom routes.

Latest Design & Custom Branding:
This app is designed with latest trends in mind and uses Bulma CSS framework for its UI components. You can choose your own brand colors, text or image logo etc. for the Support App under plugin settings.

Easy to Setup This app is very easy to setup and practically you just need to select a page and support agents in plugin settings and you are up and running with an awesome support system.

Email Piping & Routing Integration:
You can add one email address for all departments or separate email addresses for each department. New emails received to specified email addresses will be treated as new tickets and any reply by client or agent to a ticket will be added as comment to the ticket.

Push Notifications You can use One Signal Push Notifications service for web browsers which is completely free.

Envato Integration You can import all your envato marketplace products to the system. Customers will be asked to verify their purchase on single ticket page and license and support expiry date will be displayed in the sidebar.

Affordable & No Monthly Costs:
Get rid of the monthly fees you pay for such premium services, instead buy this app for once and enjoy free upgrades and support as per your envato license.

Standalone Web App:
This app runs on a specified WordPress page and it does not load any CSS/JS or your WordPress theme and installed plugins which makes this app usable without any conflicts.

Unlimited Users and Tickets:
Since you own the software and your web server, there is no restriction on number of users or number of tickets.

Uses WordPress Standards:
This app uses WordPress custom post types to save and manage tickets and FAQs. All users created by this app are WordPress users and their data is saved in users and usermeta table with in-built WordPress functions.

Departments & Products:
You can choose to create unlimited departments and products which are used to filter and assign tickets to support agents. If you want you can disable departments and products for the app.

Frequently Asked Questions You can create unlimited FAQs for each product and agents can include FAQ Url by typing /fa{keyword_to_search} while replying to a ticket. If you want you can also disable FAQs for the app.

Managed Ticket Assignments:
You can assign departments and products to your support agents (WordPress Users with Support Agent role) and choose from following assignment options:

  1. Do not assign tickets to agents
  2. Assign all tickets to one agent and he/she will then reassign.
  3. Assign to next available agent based on department and product selected by client.
  4. Assign to agent with least tickets based on department and product.

Custom Filters There are various options available to filter tickets and you can save custom filters for future.

Custom Snippets Agents can save custom snippets and can easily include by typing /qt{keywords} while replying to a ticket. This saves us a lot of time while we answer tickets for our business operations.

Include agents via @mentions:
Agents and Admin can include other agents to a ticket by mentioning their username (e.g. @agent_name) while answering a ticket or from the ticket sidebar.

Customizable Email Messages:
You can easily customize email messages with dynamic variables sent to the client or agent while creating new ticket or commenting on an existing ticket.

Automatically User Detection or Creation:
Users don’t have to register to submit a ticket. System will check for registered email address provided by user, if email address is registered, then the ticket will be assigned to this user otherwise a new account will be created and ticket will be assigned to the new user. New users will also get WordPress welcome email so they can choose their password as per WordPress specifications.

Managed Authentication If you use any other plugin for custom login and register forms (such as WP Frontend Authentication or WP Social Login), you can specify the Urls to bypass default WordPress authentication system.

Managed Navigation On the app page, tickets and faq links are always displayed, however, you can create a navigation menu in WordPress and choose under plugin settings to append more links in the app header menu.

Ticket Priority There are 4 different labels for priority (High, Important, Normal, Low) which you can change as per your requirements.

Managed Attachments You can specify which file types can be allowed as attachment to the ticket or a comment.

Auto Close Tickets You can tell the system to auto close tickets in case there is no response from a client for specified days.

Localization Ready You can easily localize this plugin via .PO file or Loco Translate plugin.

This is an add-on for our FREE CSSJockey Add-ons WordPress plugin.

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Documentation

Click here to browse this project documentation or Click here to watch help and how-to videos.